On-line market UrbanClap on Friday introduced its partnership with Truecaller, a communication app, to reinforce shopper expertise by integrating Truecaller Precedence within the firm’s IVR and its enlisted skilled’s numbers. Clients with Truecaller app put in on their mobiles will be capable to simply determine and filter the IVR or service supply verification calls when hiring professionals by way of UrbanClap. Any calls acquired by customers who’ve booked a service on UrbanClap, shall be clearly marked as ‘UrbanClap’ or ‘UrbanClap Assist’, and coloration coded in purple; thus, assuring the customers that the decision is vital and from a dependable supply, not spam.
“Today with rise of spam calls, customers don’t prefer to obtain calls from unknown numbers – this was resulting in failed communication between our customers and repair professionals. With Truecaller precedence we’re serving to customers determine and attend these calls resulting in seamless service supply,” stated Varun Khaitan, Co-Founder, at UrbanClap. The combination is a crucial function for UrbanClap as they predict that decision join ratio with buyer will improve by 50 %, presently that quantity stands at 2.5, thus making certain smoother supply of providers.
This will even scale back buyer’s dependability on the UrbanClap contact centre. “Empowering UrbanClap customers to recognise the related communication from the corporate, we deal with a crucial friction level in your complete course of. The combination will add immense worth by enhancing name completion charge whereas making shopper communication seamless,” stated Arun Krishnan, Director of Strategic Partnerships for Truecaller.